※Please note

※The braking system is related to driving safety. If you do not have DIY skills, it is recommended to go to our cooperating store for installation or maintenance.

Can I go directly to the company to purchase and pick up the goods?

Frando is not open to the public for self-pickup. Please contact the cooperating shop. Thank you.

What should I do if I lose my warranty card?

Please keep the warranty card properly. If you lose it, it will not be reissued. If you purchase and install it from a physical store, please remember to ask the store for a warranty card and ask the store to stamp it and indicate the installation date.

Why can’t my motorcycle brake properly?

This might be because your braking system does not have enough braking force, the braking force is insufficient. For safety, it is recommended to go to a professional mechanic for inspection as soon as possible.

(1) There might be oil stains in the brake discs/ rotors.
(2) The friction coefficient of the brake pad material is too low.
(3)Master Cylinder and Caliper ratio might affect.
(4) If the moisture content is too high in the brake oil, the moisture will produce bubbles at high temperatures, causing exert pressure.

I am a shop owner, how should I order/cooperate with you?

You can leave your basic information (shop name, business card, business registration certificate) through the official fan page "Frando International" or "Contact Us", and a sales associate will contact you.

Why is there a strange sound when braking instead of a cicada sound?

(1)There may be dirt on the disc or the brake pads, and the abnormal sound may be caused by friction.

(2)Disc surface deformation causes linear friction.

(3)Check whether the brake system parts are loose, causing shaking and impact.

Why do my brake lights keep flashing, not flashing, or too bright?

It is recommended to check the light bulb first, and then check whether the brake switch sensor is in poor contact or has been connected for a long period of time.

Buying second hand products do give me product warranty ?

When buying second hand products, please remember to ask the seller to give you the product warranty card. If the product had been registered in our website you must ask the seller to provide you the information so you can update it with your data. As long the warranty is still active, your purchased products do benefit of the warranty.

Does buying secondhand product need maintenance?

When customers buy secondhand product, we strongly recommend changing all the internal components to new one since normally we don’t know how the previous used the product and if he keep regular product maintenance.

Do you provide maintenance service for customers?

You can go to the warranty record page of the official website and click to apply for a maintenance order.

How to tell the difference between real and fake products? What should you do if you suspect that yo

Please log in the serial number of the product to identify the authenticity.

What should you do if you suspect that you have purchased replicated products?

If you bought replicated products, it is recommended that you do not continue to use them to avoid causing concerns about driving safety.

Why do two-piece calipers have color differences?

A very small part of the cylinder will have slight color differences due to differences in anodising time and mass.

There is no dealer in my country, how do I know if FRANDO products can be installed on my bike?

Please leave your basic information and vehicle type in "Contact Us", and a specialist will get back to you as soon as possible.

I am a racer, can I seek sponsorship from you?

Please leave your basic information in "Contact Us" and select "Racing Department Collaboration Enquiries". Our associate will reply to you as soon as possible.

I want to purchase products from you, can they be shipped to my country?

Please leave your basic information and the products you want to purchase in "Contact Us", and an associate will get back to you as soon as possible.

Can I customize my products?

We only provide color customization services, and there is a minimum quantity required. For more information, please go to "Contact Us" to leave your basic information and the products you want to customize

FAQ